While it doesn't happen often, it does happen. American Gas Works is committed to following your gas log order through to completion. If your log arrives with even a small hairline crack, we make the process for filing a warranty claim super easy. Simply fill out the replacement request and we'll ship you a replacement log. It's that simple!

Vent Free gas logs can be installed in the following applications:

• masonry (natural brick) fireplaces,
• prefabricated and/or vent free fireboxes approved for vent free gas logs.

Always follow the guidance from the owner's manual.

Vent Free gas logs are NOT to be installed in the following applications:

• As replacement logs for a direct vent fireplace or insert.
• Any fireplace not approved for vent-free gas logs.
• On top of any burner system that is not designed for them
• In cities or municipalities that do not allow vent-free gas logs.

If unsure, check with your local building department. Always follow the guidance from the owner’s manual.

It's recommended that you only place logs on the burner designed for them.

We recommend you measure the inside of your fireplace and base your purchasing decision on the your fireplace measurements instead of measuring your existing gas logs.

The reason? Because gas logs and burner systems may have different sizing requirements. In one style, you may need an 18" and in another style you may be able to fit a 24" inside of the same fireplace.

No worries! We are here to help.

During business hours, feel free to reach out to us via chat or give us a call at 866.757.5344. You can also check out our Gas Log Learning Center.