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Terms and Conditions

American Gas Works, LLC is happy to provide services to you subject to the Policies listed on our website.  If you visit or shop at, you accept these conditions. Please read them carefully.  If you do not agree with the terms and conditions listed on our site, please do not use this site. 

These policies govern your visit to We reserve the right to make changes to our site, policies, and these Terms and Conditions at any time. If any of these Terms and Conditions shall be deemed invalid, void, or for any reason unenforceable, that Term or Condition shall be deemed severable and shall not affect the validity and enforceability of any remaining conditions.

Inspect Your Merchandise!!

When you receive an item that is shipped to you from a freight company, whether it is being delivered to your location or to a freight terminal, be sure to open the box or crate and inspect the merchandise before accepting and signing for delivery. American Gas Works, LLC cannot be held responsible for any costs incurred to replace damaged merchandise that has been accepted and signed for. If you discover upon inspection that the merchandise is damaged, refuse to accept the delivery and contact immediately.


A 30% collection fee will be added to all accounts that are found to be un-collectable. This will also apply to purchases made with invalid credit cards or credit card stop payments that do not comply with our Terms and Conditions.


When you visit or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email and our website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Custom Orders

Orders for custom made merchandise are non-cancelable and non-refundable after 3 days from the date of purchase.

Customer Service Guarantee

Customer satisfaction is important to us. If you have questions or youʼre not completely satisfied, please email our Customer Service department at Typical response time is 2 business days.


Local Codes and Regulations

It is the purchaserʼs responsibility to research and know if the products sold on our website can be used in your local area. American Gas Works, LLC is not responsible for items purchased that cannot be used due to codes or restrictions. It is also the purchaserʼs responsibility to research and know if the products sold on our website are appropriate for the consumerʼs dwelling, including size and type. We are not responsible for items that are purchased that cannot be used in the purchaserʼs dwelling. These items may be returned and will be subject to the Returns Policy. 

Errors on Our Web Site

We make every effort to ensure that the information on is accurate, complete, and current. Despite our efforts, there may be instances when information about a Product contains inaccurate or incomplete data, including data about the Productʼs price or availability. American Gas Works, LLC makes no warranty or guarantee that the information on is error-free, complete or current. We reserve the right to correct errors and/or update the content on at any time without notice. American Gas Works, LLC also reserves the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged. If your order is canceled after your payment has been processed, we will issue a full refund to the original payment type.

Warranty Disclaimer

It is expressly acknowledged and agreed that American Gas Works, LLC is not a manufacturer of products.  Any and all warranties provided for any products sold or distributed by American Gas Works, LC shall be limited to those expressly provided by the manufacturer of those products.  To the extent permitted by applicable law, American Gas Works, LLC expressly disclaims any and all other warranties, whether expressed or implied, and whether arising by operation of law, course of dealing, usage, trade or otherwise, and expressly excludes and disclaims any and all implied warranties, including, but not limited to, merchantability or fitness for a particular purpose.

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied.  To the fullest extent permissible pursuant to applicable law, disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.  Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.  

Limitation of Liability shall not be liable for any special or consequential damages that result in the use of, or the inability to use, the materials on this site or the performance of the products, even if has been advised of the possibility of such damages.  Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation may not apply to you.


You agree to indemnify, defend, and hold harmless, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers" from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any person accessing the site using your Internet account.