Real Fyre Split Valley Oak Vent Free Gas Log Set - 20000 BTU

Your order is treated with care from the moment you click “Buy.” Here’s what you can expect:

Fast Turnaround

Most in-stock gas logs ship within 2–3 business days—no long waits, no surprises. We’ll send a tracking number as soon as it’s on its way.

Real-Time Tracking

Every order includes detailed UPS or FedEx tracking, so you’ll know exactly where your package is and when to expect it.

Split Shipments

If your order includes a burner, logs, or accessories, you may receive separate packages. No need to worry—they’re all en route and usually arrive within a few days of each other.

Oops! Broken Log?

Don't stress if your log arrives damaged! Just file a warranty claim here, and we'll get a replacement sent out to you right away—at no extra cost, no hassle.

Here for You—Start to Finish ✨

From your first click to your first cozy fire, our team is here to help every step of the way.

Whether you’re picking a log set, waiting on tracking, or setting up your burner—we’re just a message away.

Need help picking the right size? Confused about ignition systems? Wondering where your shipment is? Just ask.

Call/Text: 734.707.6589

Email: customersupport@americangasworks.net

Or Reach Out Here

Want the fine print?

Visit our Shipping & Delivery Policy for full details.

Where to Install
Vent-Free gas logs work well in:

• Masonry fireplaces (natural brick)
• Prefabricated fireboxes
• Approved vent-free fireboxes

Just make sure to follow your owner's manual for safe installation!

Where Not to Install
Vent-Free gas logs shouldn’t be used in:

• Direct vent fireplaces or inserts
• Fireplaces not approved for vent-free gas logs
• Burners not designed for vent-free logs
• Areas where vent-free gas logs are prohibited

Always check your local building codes and refer to your owner's manual to make sure installation is safe.

Log & Burner Fit
For the best performance and safety, use the burner designed specifically for your logs.

Choosing the Right Size
Measure your fireplace to choose the right size log set, not just the old ones. If you need help, we’re happy to assist!

Got Questions?: We're here for you! Chat with us, call 866.757.5344. or check out our Gas Log Learning Center for more tips.