Your order is treated with care from the moment you click “Buy.” Here’s what you can expect:
Fast Turnaround
Most in-stock gas logs ship within 2–3 business days—no long waits, no surprises. We’ll send a tracking number as soon as it’s on its way.
Split Shipments
If your order includes a burner, logs, or accessories, you may receive separate packages. No need to worry—they’re all en route and usually arrive within a few days of each other.
Real-Time Tracking
Every order includes detailed UPS or FedEx tracking, so you’ll know exactly where your package is and when to expect it.
Here for You—Start to Finish ✨
From your first click to your first cozy fire, our team is here to help every step of the way.
Whether you’re picking a log set, waiting on tracking, or setting up your burner—we’re just a message away.
Need help picking the right size? Confused about ignition systems? Wondering where your shipment is? Just ask.
Call/Text: 734.707.6589
Email: customersupport@americangasworks.net
Or Reach Out Here
Want the fine print?
Visit our Shipping & Delivery Policy for full details.
