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Terms & Conditions

Terms & Conditions

By visiting or shopping at AmericanGasWorks.net or AmericanGasWorks.com, you agree to the terms listed on this page and throughout our site policies. Please review them carefully. If you do not agree, please refrain from using this site.

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General Terms

These terms apply to all visitors and customers using our website. We reserve the right to update, modify, or change these terms at any time. If any part of these terms is deemed unenforceable, the remainder will remain in full effect.

Inspect Your Merchandise

Upon receiving a shipment via freight carrier, it is your responsibility to inspect the item before signing for delivery. If the item is damaged:

We are not responsible for replacement costs if the shipment is accepted and signed for without inspection.

Collections & Invalid Payments

A 30% collection fee will be applied to all unpaid or invalid payment accounts. This includes invalid credit cards or chargebacks that fall outside our terms and conditions.

Electronic Communications

By interacting with us via our website, email, or text, you consent to receive communications from us electronically. You agree that digital communication satisfies any legal requirement for written notice.

Custom Orders

Orders for custom-made merchandise are non-cancelable and non-refundable after 3 business days from the date of purchase.

Installation Disclaimer

You are purchasing a gas-fueled product. These items must be installed by a licensed gas professional. Improper installation can lead to injury, property damage, or worse.

American Gas Works, LLC is not responsible for the results of incorrect installation or unlicensed work.

Local Codes & Regulations

It is the customer’s responsibility to ensure the product complies with local building codes, ordinances, and HOA rules. This includes confirming compatibility with your dwelling’s size, venting, fuel type, and structural requirements.

We are not responsible for orders that cannot be used due to code restrictions. Products may be returnable, subject to our Return Policy.

Website Errors

We strive to ensure all product data, pricing, and content is accurate and up to date. However, errors may occur.

We reserve the right to correct pricing or availability errors at any time, even after an order is submitted. If an order is canceled after payment, a full refund will be issued to your original payment method.

Warranty Disclaimer

American Gas Works, LLC is not the manufacturer of the products we sell. Any warranties provided are offered by the original manufacturer and follow their terms and timelines.

We disclaim all other warranties, expressed or implied, including merchantability or fitness for a particular purpose. This site and all content are provided “as is.”

Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website—even if we’ve been advised of such risks. Some state laws may override this limitation.

Indemnification

You agree to defend and hold harmless American Gas Works, LLC, including all officers, employees, and partners, against any claims, damages, legal fees, or losses arising from violation of these terms or misuse of the site.

Third-Party Links

Our website may include links to external websites. These sites operate independently and have their own privacy and data policies. We do not control or assume responsibility for their content or practices. Accessing them is at your own risk.

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